This is a White Paper, which I wrote for Sage Software (, the parent company that makes ACT! It was part of a project to help certify how the product installs and performs under Citrix. As they didn't seem to copyright the paper, I am including a copy here as representative of what can be done as part of TMurgent's ISV Application Analysis Service. This service provides ISVs with an analysis of desktop applications under Citrix and Terminal Services. The result can include documentation suitable for customer use, like this paper, and/or be suited internally toward the developers so that they can improve the product in future versions